Visionary Digital Group
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Refund & Cancellation Policy

Effective date: August 4, 2026

This Refund & Cancellation Policy applies to subscriptions and services purchased from Visionary Digital Group LLC ("VDG," "we," "us," or "our") through visionarydg.com. By purchasing a subscription or service, you agree to the terms below.

1. QR Code Generator — Subscription Plans

Free Trial

New subscribers receive a 14-day free trial. No charge is applied during the trial period. You may cancel at any time before the trial ends and you will not be billed.

Cancellation

You may cancel your subscription at any time through your account dashboard under Account → Manage Subscription, or by contacting us at info@visionarydg.com.

  • Cancellation takes effect at the end of the current billing period. You retain full access to your account and QR codes until that date.
  • After cancellation, your QR codes remain in your account in read-only mode. Active redirect links continue to function for 30 days after the subscription ends, giving you time to update any printed materials.
  • We do not prorate or refund unused days in a billing period when you cancel mid-cycle.

Refunds — Subscription Charges

Because we offer a free trial before any charge is applied, subscription fees are generally non-refundable once a billing cycle has begun. Exceptions are made at our sole discretion in the following circumstances:

  • Duplicate charges: If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate amount in full.
  • Service outage: If the QR Code Generator platform experienced a verified outage lasting more than 72 consecutive hours during a paid billing period, you may request a prorated credit or refund for the affected days.
  • Unauthorized charge: If you believe a charge was made without your authorization, contact us immediately. We will investigate and, if confirmed, issue a full refund.

Refund requests must be submitted within 30 days of the charge date. Approved refunds are returned to the original payment method within 5–10 business days.

Annual Plans

Annual subscriptions may be refunded on a prorated basis within the first 30 days of the annual billing date, minus any applicable processing fees. After 30 days, annual subscriptions are non-refundable but may be canceled to prevent auto-renewal.

2. Professional Services

Professional services (IT consulting, virtual CIO engagements, AI training, cybersecurity assessments, digital media production, and translation services) are governed by the individual Statement of Work or service agreement signed at the time of engagement. The following defaults apply where no separate agreement exists:

  • Deposits: Deposits paid to reserve project time are non-refundable once work has commenced.
  • Project cancellation before work begins: If you cancel a project before any work has started, you are entitled to a full refund of any amounts paid, less a 10% administrative fee.
  • Project cancellation after work begins: You will be invoiced for work completed to date at the agreed hourly or milestone rate. Any overpayment beyond work completed will be refunded within 14 business days.
  • Deliverable disputes: If a delivered work product materially fails to meet the agreed specifications, notify us in writing within 10 business days of delivery. We will make reasonable efforts to correct the issue at no additional charge. If we are unable to resolve the issue, a partial or full refund may be issued at our discretion.

3. How to Request a Refund

To submit a refund or cancellation request, contact us through any of the following:

Please include your name, email address associated with your account, the date of the charge, and a brief description of your request. We aim to respond to all refund inquiries within 2 business days.

4. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks filed without first contacting us may result in suspension of your account pending resolution. We reserve the right to dispute chargebacks that do not comply with this policy.

5. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email or by a prominent notice on our website at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the revised policy.

6. Governing Law

This policy is governed by the laws of the State of Rhode Island, without regard to its conflict-of-law provisions.

Questions? Email us at info@visionarydg.com or call (401) 527-4419.

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